Terms & Conditions and Terms of Sale

Terms of Website Use

Introduction

Welcome to the Nutri Advanced website, www.nutriadvanced.ie (the website). This page, together with our privacy policy & cookie policy and our terms and conditions of sale (together the Terms and Conditions), tells you information about Nutri Advanced and the legal terms under which you may use the website and on which we sell products and manage events through the website. These terms apply whether you are a guest or a registered user, and whether you are just accessing or browsing the website, or registering and creating an account with us. The Terms and Conditions will apply to any contract between Nutri Advanced and you for the sale of Nutri Advanced products, the booking of events, and all other transactions carried out using the website.

The website is owned and operated by Nutri Advanced Ltd (we, our), a company registered in England and Wales with registered company number 01807526 and with trading address: Meridian House, Botany Business Park, Whaley Bridge, High Peak, SK23 7DQ, United Kingdom. Our VAT number is 405825461.

Please read the Terms and Conditions carefully before you use our website, and contact us or a legal advisor if you have any questions. By using the website you confirm that you have read, understood and agree to the Terms and Conditions and that you agree to be bound by them.

If you do not agree to be bound by all of the Terms and Conditions, please do not proceed and please refrain from using our website.

If you are a business user using the website please set up a Health Professional or Student Health Professional account and login to the website to access information specific to Health Professional customers.

These Terms and Conditions are effective from 25^st July 2016 and include:

Terms covering the permitted and prohibited uses of our website, and standards for content that you may submit to the website;
Our Privacy Policy, setting out how we protect and use information that we collect or that you provide to us when you use our website;
Our Cookie Policy, setting out information about the cookies used when you use the website;
Terms that will apply and that you will be subject to when you choose to purchase products, book events or undertake other transactions on our website.

Changes to the Website and the Terms and Conditions

We update the website regularly and you should note that we may change, withdraw or correct any website content or our services at any time. While we endeavour to keep the website up to date, please be aware that on very limited occasions, content may be out of date.

We may also change the Terms and Conditions from time to time without notice. You should check this page regularly to take account of any changes as the Terms and Conditions are legally binding on you.

Access to the Website

You are responsible for making all arrangements to enable you to access the website. You must also ensure that all persons who access the site through your internet connection are aware of all of the Terms and Conditions and that they comply with them.

We make all efforts that we reasonably can to keep the website up and running smoothly. However, from time to time we may be required to suspend operation of the website or restrict access to it without notice to you. This may be for repair, maintenance, improvement or for another technical reason. We do not guarantee that the website will be available all of the time or that your use of it will be uninterrupted or error-free.

We try to ensure that the website is free from software bugs, viruses and other malicious or harmful content, but we do not guarantee that the website will be completely secure or free from these items or content that may cause damage to your computer or other device. It is important that you have in place suitable security and protection software to protect your computer and other devices.

If you use, or we provide you with, a user identifier or password for security purposes and to enable you to access certain areas of the site, it is important that you keep these confidential and do not disclose them to anyone else. If we believe, in our reasonable opinion, that you have not complied with the Terms and Conditions, we reserve the right to suspend your account or disable access to the site via your user identifier. Please change your password and inform us immediately at [email protected] or call us on low-cost 0212 427 394 (if outside the UK call on 00 44 1663 718850) if you know or suspect that your user identifier or password is no longer secure.

Use of the website from outside the UK

Unless specified otherwise, the website and its content cover our products and services available in the UK or the Republic of Ireland (ROI) as applicable. If you access the website from outside the UK or the ROI, please be aware that you are responsible for compliance with any applicable local laws. Depending on your location, there will be restrictions on product availability and delivery. If you require delivery to locations outside of the UK or the ROI please contact us for advice and to place orders as the website will not accept orders for these locations. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We will not be responsible in the event that products are not delivered to you due to seizures under customs or other restrictions. Please contact us directly at [email protected] or on 00 44 1663 718850 for further information.

Information about You

We process information about you in accordance with our Privacy Policy. By using the website, you consent to such processing and you warrant that all data provided by you is accurate. Please note that any telephone calls between us may be recorded for quality monitoring and training purposes.

Content of the Website

We have taken reasonable care in the preparation of the content of the website. Information and materials provided by us are provided in good faith using sources that we believe to be reliable. However, the content of the website is not intended to amount to advice upon which you should rely, and any reliance you place on such content is at your own risk.

You are responsible for ensuring that any information, goods or services available on or through the website meet your specific requirements and you should seek specialist advice before taking or refraining from taking any action based on the content available on or via the site.

We use reasonable endeavours to make sure that the information on the website is correct, but we do not guarantee that the website content is accurate, up-to-date, error-free, complete or suitable for your particular requirements or will achieve any particular results in your or any case, and we do not guarantee that it does not infringe the rights of any third party.

Where content is submitted by other users of the website using our interactive services, user forums or via third party social media facilities, please note that the views expressed by those other users on the website or on any related sites do not necessarily represent our views or values.

Disclaimers and Limit of Liability

Please read these provisions carefully as they limit our legal liability in connection with your use of the website.

As far as is permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the website or any content on it.

We shall be liable to you in respect of any fraud or other criminal act committed by us, and in respect of any personal injury or death arising from our negligence. All other liabilities are excluded to the fullest extent permitted by English law.

Except where required by applicable law, we will not be responsible for or liable to any user or third party for any loss or damage arising in connection with:

the use of, or inability to use, the website;
the use of or reliance on any content displayed on or given via the website or any related social media or third party sites;
any errors or inaccuracies in such content;
use of websites linked to our website;
any unavailability of the website;
the use of or reliance on content submitted by any user of the website, whether appearing on the website or on a related social media site or other related third party site;
a virus or other technologically harmful material that may affect your computer, software, data or other materials and which arises from your use of the website or your downloading of any content.

If you are a business, you may only use the site for your own internal business purposes and please note that we will not be liable for:

loss of profits, sales, business, or revenue;
loss of use, or any business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer, please note that the website is for your private use only and you agree that you will not use it for any commercial or business purposes. We will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Copyright and Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in the website, the computer code comprising the website, and in the content on the website including any materials published on it. The website and these materials, including any trademarks and logos, is copyright of Nutri Advanced Limited or its licensors ©, and all rights are reserved.

Unless we have given you our express written permission, you may not commercially exploit, or use for any commercial purpose whatsoever, all or any part of the website or its content. If you wish to make enquiries about a licence to reproduce material from the website, please contact us or the copyright owner.

Unless we have given you our express written permission, you are not allowed to copy, download, print, redistribute, reproduce, transmit, broadcast, record, edit, re-post any part of or all of the website or its content in any form, except that:

You may print off one copy of the content and may download extracts of the content in an unaltered form for your personal reference and non-commercial use only;
You may copy the content to individual third parties for their personal and non-commercial use, but only if you acknowledge the website as the source of the material and also acknowledge our intellectual property rights in the content. You must also acknowledge our status (and that of any contributors) as originators and authors of the content, and provide a link to the original content.

You must not modify any such copies or downloads, and any illustrations, photographs, video sequences or graphics must include their accompanying text.

A list of registered trademarks is available on request.

Linking to and from Our Site

You may link to our homepage provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website not owned by you, and the website from which you are linking must comply in all material respects with the principles set out in our content standards set out below and the Terms and Conditions.

Our website must not be framed on any other site without our prior written permission, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice at our sole discretion.

If you wish to make any use of content or materials on our site other than set out above, please contact us at [email protected] or call us on low-cost 0212 427 394. If outside the UK call on 00 44 1663 718850.

You may find that the website includes links to other websites provided by third parties. These links are provided for your convenience and we have no control over and shall not be responsible for the content of any linked websites. The existence of any links does not imply that we recommend or endorse the content in any linked websites.

Your Use of the Website

You may only use the website for lawful purposes and you may not use it in a way that infringes anyone else’s rights or that restricts or inhibits anyone else’s enjoyment of the website.

You are prohibited from using or exploiting our website or content:

For any commercial purposes without our express written permission;
For data mining or for market research purposes or for collecting users’ personal or contact information;
For the purpose of harming or attempting to harm anyone in any way;
To divert users to other websites;
To promote, advertise or market any other services or products without our prior written approval;
For any unlawful or fraudulent purpose, or in a way which breaches any applicable local, national, or international law or regulation;
To send, knowingly receive, upload, download or use any material which does not comply with our content standards (detailed below);
To transmit, or procure the sending of unsolicited or unauthorized advertising or promotional material (spam);
To knowingly transmit, send or upload any data or material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware or other programs or code designed to harm or adversely affect the operation of any computer software or hardware;
To interfere with, damage or disrupt the website or any part of it including any computer code, equipment, network comprising or used in the provision of the website.

Please note that any unauthorised use of the website, any part of it or its content may give rise to a claim for damages and may be a criminal offence.

Submitting Content to the Website

When you submit content to the website or to any related third party website or page such as our Facebook page, Twitter or YouTube, or social networking site, or when you make contact with other users of the site, you must comply with our content standards set out below and the Terms and Conditions. You will be responsible for and liable to us for any loss or damage that we suffer as a result if you do not comply.

You must be 18 years of age or older and be registered with us on the website to submit content. Suppliers and manufacturers may not submit content either directly or indirectly to the website or to our related third party website pages.

Unless we have a specific written agreement with you regarding content that you submit, please note that we will consider any content (other than personal data) submitted to the website, or to any Nutri Advanced related third party website or page, to be non-confidential and non-proprietary, and we will have the right to use, edit, copy and distribute this content and disclose it to third parties, for any purpose at our discretion. By submitting content, you confirm and warrant that you have the right to use it, and to grant us these rights over it.

We provide interactive services on the website including services to allow you to submit content and to comment on website content, including commenting via a variety of social media tools and user forums. While we can’t review all submissions by our users, We reserve the right to monitor, moderate and/or remove any information posted, transmitted or received through the website. All decisions regarding moderation and publishing and/or removal of content and comments are at our sole discretion.

We may add to our interactive services from time to time, and we shall provide information about the service and the form of moderation we shall use for each service, based on our assessment of the risks to you and other users of the website. However, we are not obliged to monitor or moderate any content or services we provide and we exclude all liability for any loss or damage arising from the use of any interactive services by a user in contravention of our content standards.

We have the right to remove any submission you make to the website if, in our opinion, your submission does not comply with our content standards.

We also have the right to disclose your identity to any third party who is claiming that any content submitted by you to the website constitutes a violation of their intellectual property rights, or of their right to privacy.

Whilst we encourage you to contribute your views, some people may decide to come onto the website with the intention of causing trouble for other users. If you do choose to break our rules by breaching the Terms and Conditions, we may:

Suspend or withdraw your right to use our website and/or withdraw any submission made by you to our site, immediately, on a temporary or permanent basis;
Instigate legal action against you, including action for reimbursement of our costs, losses and damages resulting from the breach;
Disclose such information to law enforcement authorities as we reasonably feel is necessary; or
Take any other action we reasonably deem is necessary.

Content Standards

Our content standards apply to all submissions that you make to our website, or to any related third party website or page such as our Facebook page, Twitter or YouTube, or other social networking site.

All content submitted to the website should be polite, in English, and should be accurate as to any facts, or if opinions, should be genuinely held, and must:

comply with applicable law in the UK and any country from which the submission is made; and
reference the sources of information and content as appropriate.

Content submitted must not:

Contain any material which is defamatory of any person or which is obscene, offensive, hateful or inflammatory.
Contain or promote sexually explicit material, violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age or any illegal activity.
Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
Be made in breach of any legal duty owed to a third party including infringing any copyright, database right or trade mark of any other person.
Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that it emanates from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Contain comments about other users, reviewers or bloggers on our website.
Include spam or advertising, third party brand names or trademarks, computer code or website URLs.
Contain availability, price, or alternative ordering or delivery information or information about our suppliers or manufacturers.
Be misleading, inaccurate or unfair in respect of products shown on the website.
Contain information or comments about competitive products or events or any comparisons between competitive products and events and those shown on the website.

Please let us know if you find any submissions which do not comply with these content standards.

Governing Law

If you are a consumer, please note that the Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England will have non-exclusive jurisdiction over any claim arising from or related to a visit to the website. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England over any claim arising from or related to a visit to the website, although we retain the right to bring proceedings against you for breach of the Terms and Conditions in your country of residence or any other relevant country.

General

If any provision of the Terms and Conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

The Terms and Conditions constitute the entire agreement between you and us with respect to the subject matter hereof and shall supersede all previous representations, agreements and other communications between you and us, both oral and written.

To contact us, send an email to [email protected] or call us on low-cost 0212 427 394 (if calling from outside the Republic of Ireland call 00 44 1663 718850) or via the Contact Us page on the website.

TERMS AND CONDITIONS OF SALE

Introduction

Thank you for choosing Nutri Advanced. These terms tell you information about Nutri Advanced and the legal terms and conditions under which we sell products and provide events. These terms, together with our website terms of use, privacy policy, and cookie policy (together the Terms and Conditions) apply whether you are dealing with Nutri Advanced directly by telephone or email, whether you are a guest on the website or a registered user, and whether you are just accessing or browsing the website, or registering and creating an account with us. The Terms and Conditions will apply to any contract between Nutri Advanced and you for the sale of Nutri Advanced products, the booking of events, and all other transactions carried out between you and us.

The company you are dealing with and which owns and operates the website www.nutriadvanced.ie (the website) is Nutri Advanced Ltd (we, our), a company registered in England and Wales with registered company number 1807526 and with trading address: Meridian House, Botany Business Park, Whaley Bridge, High Peak, SK23 7DQ, United Kingdom. Our VAT number is 405825461.

Please read the Terms and Conditions carefully before making any orders with us and contact us or a legal advisor if you have any questions. By placing an order with us, you confirm that you have read, understood and agree to the Terms and Conditions and that you agree to be bound by them. If you do not agree to be bound by all of the Terms and Conditions, please do not proceed and please do not place orders with us.

We may change these Terms and Conditions from time to time without notice. You should check this page every time you wish to make an order with us to take account of any changes as they are legally binding on you.

These Terms and Conditions are effective from 1 May 2015.

If you are a consumer (generally an individual using the website and making orders for personal use), you may only purchase products, book events or make any other transactions with us if you are at least 18 years old.

If you are dealing with us as a business or acting on behalf of a business (including Health Professionals), you confirm that you have authority to legally bind the business and that you are authorised to manage the business’ account with us. Please refer to the section on business customers and contact us direct by telephone or email. If you are a Health Professional please log in to your account on the website to submit orders and to access information specifically for Health Professionals.

Please note that all Nutri Advanced products are advised to be used in conjunction with a balanced diet and should not be used as a replacement for a healthy diet and lifestyle.

Registering with Us

Before we can accept your order, you must be registered with us and have an account set up with us. You can do this yourself on the website, or if you are a non-Health Professional business customer or you wish to make an order over the phone, we may set up an account for you. We will ask you to provide some personal details and we will only use your personal information in accordance with our Privacy Policy.

You warrant that all information that you provide to us is true, accurate and up to date at all times. You can make any changes to your information and manage your account using the website.

Our Order process

Please follow the steps on the website (or that we discuss with you over the telephone) to place your order with us. If you have any questions about our products, events or other items, please check the details shown on the website or contact us by sending an email to [email protected] or call us on low-cost 0212 427 394 (If outside the Republic of Ireland call on 00 44 1663 718850) or via the Contact Us page on the website.

The website allows you to check your order details at each stage and make any amendments and correct any errors before placing your order. Details of any product or event special offers are set out on the site. Please read all of the details carefully to ensure that the products and/or the event is right for you and please check all of the details of your order carefully before submitting it to us.

If the products you wish to order are known to be out of stock or the event you wish to book is full, we will inform you of this and it will be shown on the website and you will not be able to place an order.

After you submit your order on the website we will send you an email acknowledging that we have received it and confirming the details of the order so that you can check them. Please note that this does not mean that we have accepted your order.

We will confirm our acceptance of your order either over the phone with you at the time of your order or by sending you an email stating that the products have been dispatched or your booking has been accepted. Our acceptance of your order together with the Terms and Conditions forms the legally binding contract (Contract) for the sale and purchase of the products or the event booking as ordered from us.

Changes to your order

If you wish to change your order, please contact us immediately by sending an email to [email protected] or call us on low-cost 0212 427 394 (If outside the Republic of Ireland call on 00 44 1663 718850) or via the Contact Us page on the website. We will endeavour to make any changes that you require. However this may not be possible if we have already started processing your order. You must confirm all changes in writing to us within a reasonable time. Please be aware that any changes to an order may result in changes to the price and to the delivery timescales. We will inform you of these when you have made your changes.

Product Orders

If you require delivery to locations outside of the Republic of Ireland please contact us for advice and to place orders as the website will not accept orders for these locations. Depending on your location, there will be restrictions on product availability and delivery. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We will not be responsible in the event that products are not delivered to you due to seizures under customs or other restrictions. Please contact us by sending an email to [email protected] or call us on low-cost 0212 427 394 (If outside the Republic of Ireland call on 00 44 1663 718850) or via the Contact Us page on the website for further information.

If we are unable to supply you with a product (for example because the product goes out of stock or is no longer available after you have submitted your order) or if we are unable to deliver to your chosen address or within the delivery timescales specified, then we will inform you of this by e-mail (giving you a number to contact us) or we will contact you. We will not process your order, and if you have already made a payment for the products, we will ask you if you want us to hold your order until any out-of-stock products are back in stock or if you would like a refund in which case we will refund you the full amount paid as soon as reasonably possible.

Cancellation of Product Orders and Returns

If you are a consumer:

You have a legal right to cancel your Contract with us under the Consumer Contracts Regulations 2013 at any time up until 14 days after you have received the products that you ordered (if you receive your order in instalments, this means 14 days after your receipt of the final instalment). Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. Your legal rights are not affected by the Terms and Conditions.
You may also cancel a Contract if circumstances outside our reasonable control occur which affect our ability to supply the products for a period of at least 30 days and as a result you decide that you no longer wish us to supply them.
If you wish to exercise your right to cancel a Contract after your order has been despatched, we will refund the original purchase price and if you have paid for delivery, our standard delivery charge, provided that you have notified us in writing no longer than 14 working days after you received the products and provided that you have taken reasonable care of them and return them undamaged and unused in the products’ original and undamaged packaging with any security strip intact. You must return them to us as soon as is reasonably practicable (and no later than 14 days after you let us know of the cancellation). Unless the products are faulty or not as described or were incorrectly supplied, you will be responsible for the cost of returning the products to us.
Please note that we will not be able to provide a refund if the products are not returned to us as set out above or if the security strip on a product is broken, and please also note that we are permitted by law to retain sums to reflect any reduction in the value of the products if this has been caused by your handling them in a way that would not be reasonably permitted in a shop.
Some of our products have very specific storage requirements (set out on the product label or instructions) to maintain their quality and shelf-life and these are regarded as perishable goods. Your right to cancel and receive a refund does not apply in the case of any products which are perishable goods unless such products are faulty or not as described.

If you are a business, including (but not limited to) a Health Professional, Student Health Professional, independent retailer or wholesaler, then you will not be able to cancel a Contract unless the products are faulty or not as described.

Learn more about returning a product on our returns page or contact us by email ([email protected]) or call us on low-cost 0212 427 394 (If outside the Republic of Ireland call on 00 44 1663 718850) or via the Contact Us page on the website.

Product Refunds and 365 Returns policy

If you are not satisfied with a product and you wish to return it after any right to cancel has expired, then you can return the product within 365 days of the date you purchased it. We will refund the price paid for the product in full, but not the delivery charges. We will not refund any postage costs paid on the original order. Please note that we are unable to refund you for products that have very specific storage requirements (set out on the product label or instructions) to maintain their quality and shelf-life and that are regarded as perishable goods, or if a product’s expiry date has passed. The 365 Day Returns policy is applicable to orders up to a value of €250 per calendar year and is only valid for those who have purchased directly from the Nutri Advanced website (www.nutriadvanced.ie) or via our call centre.

The 365 Day Guarantee is only applicable to those who hold a registered Consumer, Patient, Student Health Professional or Health Professional account. The 365 Day Guarantee is not applicable to Retail or Wholesale accounts.

None of the terms of our 365 Day policy will affect your legal rights as a consumer.

Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. We will refund your order within 7 working day but please allow up to 14 days for any refund to be processed and to reach your account.

Only orders placed whilst our 365 Returns policy was in place can be returned under this policy (applicable from the 25th July 2016).

If the Products are faulty or not as described

Faults with our products are rare. If you are a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in the Terms and Conditions will affect these legal rights.

If, on delivery to you the product is faulty or not as described, or the product subsequently develops a fault which is covered under our warranty, then please contact us by sending an email to [email protected] or call us on low-cost 0212 427 394 (If outside the Republic of Ireland call on 00 44 1663 718850) or via the Contact Us page on the website and we will discuss next steps with you. We may ask you for a photo of the problem, the Lot or Batch number of the product, the product code, the expiry date and we will also ask you for proof of purchase from us. If you decide that you would like a refund, then you must return the product to us as soon as reasonably possible and we will refund the price of the product in full, any applicable delivery charges, and any reasonable costs you incur in returning the product to us. Please make sure you retain your receipt for postage as we will ask you for proof of posting and cost.

Orders for Event Bookings

On or after our acceptance of your order for an event, we may send you a date and time confirmation and for online events, we may also issue you with a code which you will be required to enter in order to access the event. Payment for events will normally be taken in full at the time of ordering.

You may be asked to provide contact details of all of the attendee(s) you wish to book on the event. You should draw their attention to the Terms and Conditions including our Privacy Policy and you must make sure you have their permission before adding their details to the event booking.

Where appropriate, please inform us if you have any specific dietary, access or other needs that may affect your or other attendees’ participation on the event.

If you wish to make changes to the names and details of the attendees for an event, please notify us as soon as practicable.

The event will be provided as far as reasonably possible in accordance with its description as published on our website or any brochure issued by us and subject to the terms and conditions. We may correct any typographical or other errors or omission in any description, brochure, promotional literature, price lists or other documents relating to the event without liability to you.

Our events may involve third parties in delivery and we may supply basic registration information about you and/or your business to them in order for them to assess the audience and make adjustments to the content. This information will be supplied with express instructions that it cannot be used for marketing purposes.

We may at any time without notifying you make any changes to the event which are necessary to comply with any applicable safety or other requirements, or which do not materially affect the nature or quality of the event or which are necessary due to circumstances beyond our reasonable control.

You confirm that you will comply with the instructions, recommendations and applicable terms and conditions of any third party who provides the venue or other facilities for the event.

Cancellation of Event Bookings and Refunds

If you are a consumer:

You have a legal right to cancel the Contract for your event booking with us (under the Consumer Contracts Regulations 2013) at any time up until 14 working days after our acceptance of your booking (cancellation period). However, your right to cancel the booking will automatically cease when the event takes place. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. Your legal rights are not affected by the Terms and Conditions. Please note that our services in making arrangements associated with your booking on an event may need to start as soon as we have accepted your booking and well before the event is due to take place. By submitting your booking to us you agree that we may start these services within the 14 day cancellation period.
If we have not started work on these services and you cancel your booking within 14 days after our acceptance of your booking, then we will refund any refundable deposit and other sums paid for the booking in full. If you cancel after this 14 day period, but before our services have started then we will refund any refundable deposit and other sums paid for the booking less a 20% administration fee.
If you cancel within 14 days of the event and after our services in making arrangements for the event have started you may cancel your booking but we will be entitled to charge you for our services carried out prior to your cancellation, which may amount to the event fee paid and payable by you in full.

If you are a business, including (but not limited to) a Health Professional or a Student Health Professional, then if you cancel the Contract for your event booking prior to 30 days before the event and before we have started making arrangements associated with your booking, then we will refund any refundable deposit and any other sums paid for the booking, less a 20% administration charge. If you cancel within 30 days of the event or if we have started making arrangements associated with your booking then you may cancel your booking but please note that we will not be able to refund any event fees paid by you.

Please note that we are unable to refund any non-refundable deposits made by you for event bookings. Please see the section on Deposits below for further details.

If you wish to cancel your booking of an event please notify us as soon as practicable by sending an email to [email protected] or call us on low-cost 0212 427 394 (if calling from overseas please call 00 44 1663 718850) in order that we can offer the places on the event to other prospective attendees. You may use our cancellation form (PDF file above) to confirm your cancellation in writing.

Some of our events are provided to you as digital content accessed by you online over the internet. By submitting your booking to us for such events you agree that the event may be provided to you immediately and you acknowledge that you will lose your right to cancel the event once the download or streaming of the digital content has begun.

Cancellation of an event by us

Whilst every attempt is made to ensure that events run as planned, we reserve the right to cancel an event for any reason, including for lack of demand or the unavailability of any speaker, facilities or venue. We will notify you of any cancellation as soon as practicable. In the event of cancellation by us we will try to offer you an alternative date for the event if this is possible. If you have paid for the event you will be offered a choice of a full refund of sums paid or (where applicable) an alternative date for the event. We will not be obliged to offer any compensation to you for any disappointment suffered or for any indirect or consequential losses, costs or damages incurred by you (such as your travel expenses for example) as a result of cancellation by us.

Product and Event descriptions

We take reasonable care to ensure that the products and events on the website are described accurately and fairly and that product and event information shown is correct and up-to-date. However, it is important for you to note that:

the images of products and events on the website are for illustrative purposes only;
packaging of products may vary from that shown on the website or any of our literature;
the flavour and texture of our natural products may vary from time to time;
we cannot guarantee that the colour reproduction that you see on the website or our literature will accurately reflect the colour of the product when you receive it;
there may be minor differences between the product or event and its description on the website and there may be typographical or other minor errors or omissions in any description on the website or our literature;
all products and events are subject to availability. We will inform you as soon as possible if we are unable to supply any products or events and where appropriate we may offer you a substitute of equal or higher quality and value.

Product substitutions

In some circumstances, we may experience difficulties in our supply of products, and we reserve the right to substitute alternative products of equal or greater quality and value at no extra cost to you. If this is the case, we will contact you prior to despatching the substitution and you will have the right to cancel your order, and if you decide to cancel, then we will offer you a refund of the price including any delivery costs (if paid).

Prices

The prices of the products and events will be as quoted on the website from time to time in pounds Sterling (or Euros in Republic of Ireland (ROI)) and include VAT at the applicable rate chargeable in the UK or ROI as applicable. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay unless you have already paid in full.

Product prices do not include delivery charges, which are quoted on the website from time to time.

The website contains a large number of products and events and it is always possible that, despite our reasonable efforts, some of these may be incorrectly priced. If we discover an error in the price of the products or event that you have ordered we will inform you of this error and we will give you the option of continuing to purchase at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products or events to you at the incorrect (lower) price.

Payment

During the order and checkout process, we will ask you for your payment details. You can pay using the debit or credit cards that we accept, as set out on the website. By giving us your payment details, you confirm that the card being used is yours or if you are acting for a business, that you have the authority to use it. Your card and payment details are processed by us and our online payment provider, PayPal, in accordance with our Privacy Policy. All card payments are subject to authorisation by your card issuer.

Payment for products, events and all applicable delivery charges is in advance. Please be aware that for products not available straight away, payments made by PayPal are taken immediately and held in a PayPal holding account until the products are available for dispatch.

Once we have accepted your order over the phone or by sending you a confirmation email, you agree to pay us as set out in the Terms and Conditions and in accordance with the terms and conditions of PayPal, our online payments provider.

Our online payment provider is authorised and registered by the Financial Services Authority and is obliged to comply with the Payment Card Industry Data Security Standard (PCI DSS) and to keep all of your personal information secure and private. Please refer to their terms and conditions for further information.

If you do not make any payment due to us by the due date for payment, We reserve the right to charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank PLC (or its successors) from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount and any reasonable fees we incur from third parties that we may use to collect overdue amounts, and any reasonable fees in respect of any legal proceedings.

Deposits

We may request a deposit from you to secure an order, and then we will request the remaining balance from you at a later date. Any deposits made by you in advance will be refunded by us (less our reasonable costs for administration and/or storage) if you do not proceed with your order. In certain circumstances, we may have to ask you for a non-refundable deposit and if this is the case, we will inform you at the time of taking the deposit. Unfortunately, we are unable to refund any non-refundable deposits if you subsequently decide not to proceed with your order.

Delivery of Products

Your order will be fulfilled by the estimated delivery date given when you submitted your order, unless there is a delay due to circumstances outside our control. If there is any delay, we will contact you with a revised estimated delivery date. We will try to deliver all of the products in one order together, unless you have requested otherwise, but we reserve the right to deliver your order in instalments, for example if there is a delay on a particular product. If you request us to deliver in instalments, then we may charge you extra delivery costs at our discretion.

Delivery will be completed when we deliver the products to the delivery address that you specified.

We take reasonable care to ensure that the products and their packaging leave our premises in good condition. Please inform us immediately (no later than 7 days after receipt) by telephoning low-cost 0212 427 394 or emailing [email protected] if you find that the delivery does not include products you have ordered, or is incorrect or if any products are damaged upon opening the packaging. Please see our warranty terms below and the Faulty Products section above with regard to damaged or faulty products.

Title and Risk

The Goods shall be at the risk of the Customer following delivery and notwithstanding delivery, title in the Goods shall not pass to the Customer until the Customer has made payment of all sums owing to the Company, failing which the Company shall have the right to repossess or otherwise to recover the Goods. Until title passes, the Customer shall hold the goods as bailee for the Company and shall store or mark them such that at all times they can be identified as the Customers property.

International delivery

Depending on your location, there will be restrictions on product availability and delivery. If you require delivery to locations outside of the Republic of Ireland please contact us for advice and to place orders as the website will not accept orders for these locations. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. We will not be responsible if products are delayed or not delivered to you due to seizures under customs or other restrictions. Please contact us directly at [email protected] or call us on low-cost 0212 427 394 (if outside the Republic of Ireland call on 00 44 1663 718850) or via the Contact Us page on the website for further information.

Please note that we are not able to accept payments using debit or credit cards from certain countries, so please contact us at [email protected] or call us on low-cost 0212 427 394 (if outside the Republic of Ireland call on 00 44 1663 718850) or via the Contact Us page on the website for alternative means to pay.

You will be responsible for payment of any such import duties, taxes and other fees. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Business Customers including Health Professionals

While you hold a business account with us you will be an authorised distributor of our products. We can offer authorised distributors business account facilities and benefits subject to certain marketing and sales requirements that we have put in place to ensure that our brand values are maintained and that the users of our products are appropriately informed and supported.

As a business account holder you agree:

to only purchase the products from us, the product manufacturers or another of our authorised distributors and not from any other third party;
to market and promote the products in a way that is consistent with our brand guidelines and values that we inform you of from time to time;
to make the products available to your clients for their personal use, and not to any dealer, reseller or other trade buyer who is not one of our authorised distributors;
not to adapt or modify the products in any way or assist any third party in doing so;
not to remove or alter our trademarks or any copyrighted material associated with the products;
not to make any representations or warranties concerning the products that are not set out in the Terms and Conditions or our product information and documentation;
to ensure that your marketing collateral, website or other documentation is of sufficient quality and does not misrepresent the products or their purpose in any way;
to only sell the products on your own website once we have approved the relevant content of such website in writing, and not sell the products via any third party website (such as Amazon or eBay), unless expressly agreed in writing by us; and
that we may make appropriate checks to ensure that you are marketing and selling the products in accordance with these requirements.

We reserve the right to suspend or withdraw your account or alter the benefits associated with your account if you fail to meet the above requirements. The supply of our products to you (including resuming supply after any suspension of your account) will be at our sole discretion.

Our Warranties

We warrant that the products and our events will comply with their description, and we warrant that the products will be free of material defects for the period set out on the product packaging and/or labels.

It is important that you read the product and event descriptions and any instructions carefully to ensure that they are suitable for your requirements and for use by you. We do not warrant that any product or event will be suitable for use by you or will achieve any particular results for you or, in the case of products, will help alleviate or cure any particular symptoms or condition. If you have any questions please contact us and please seek advice from a qualified medical practitioner.

The warranty does not apply to any defect in the products arising from:

natural deterioration over time (fair wear and tear) which does not affect the normal usage of the product in accordance with its instructions;
wilful damage, abnormal storage conditions, accident, negligence by you or by any third party; or
any failure by you to use or store the products in accordance with the product descriptions or user instructions.

We will perform our obligations under the Terms and Conditions with reasonable care and skill.

Please refer to our Website Terms of Use for terms and conditions for events supplied online via the internet. These Website Terms of Use will apply to all events provided to you online via the internet. You are responsible for making all arrangements to enable you to access such events, and we do not guarantee that you will be able to access such events or that your access will be uninterrupted or error-free. We also do not guarantee that the event will be completely secure or free from items or content that may cause damage to your computer or other device. It is important that you have in place suitable security and protection software to protect your computer and other devices.

If you are a consumer, the express warranties set out in the Terms and Conditions are in addition to your legal rights in the UK in relation to products or services that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Offers and Promotional Codes

From time to time, we may make offers and promotions to you using promotional codes, subject to the following terms. Offers and promotional codes:

must be used in accordance with the terms of the specific promotion or offer;
may be used against purchases of products or booking of events as set out in the terms of the offer or promotion;
may be used to pay for orders of a higher price than the promotional amount, on payment of the difference;
cannot be exchanged for cash;
are valid for the limited time specified with the offer or promotion.
cannot be returned or refunded, except in accordance with your legal rights;
should be looked after by you as cash as Nutri Advanced will not accept liability if a promotional code is lost or stolen.
the voucher code promotions BFGOF and BTGOF can be used a maximum of 15 times per customer per annum.

Conditions for the NA2PJ Promotional Code
Offer applicable on minimum order value of €35 up to maximum order value of €300 and must be used before the 7 day expiry date.
Offer excludes Events, Webinars, and Programmes.
Offer cannot be used in conjunction with any other offers.
Voucher code valid for single use per Student/Qualified Health Professional.
Offer not valid for Patients/Consumers.

Conditions for the BFGOF Promotional Code
Offer of cheapest product free will be applicable when 6 products added to basket and code BFGOF applied at the basket stage
Offer excludes Events, Webinars and Programmes.
Offer cannot be used in conjunction with any other offers.
Offer valid for a maximum of 20 uses per Patient/Consumer per annum.
Offer not valid for Students/Qualified Health Professionals.

Conditions for the BTGOF Promotional Code
On all UK orders up to maximum order value of €900.
Offer excludes Events, Webinars, and Programmes.
Offer cannot be used in conjunction with any other offers.
Offer can be used a maximum of 15 times per Student/Qualified Health Professional per annum.
Offer not valid for Patients/Consumers.

Conditions for the JAN3FOR2 Promotional Code
Valid for orders by ROI Consumers, Clients, and Customers using the guest checkout.
Offer cannot be used in conjunction with any other offers.
Offer not available on Magnesium Glycinate tablets, T-Convert, and other products subject to stock availability.
Offer not available for Practitioners/Students.
Offer valid until 11.59pm on Friday 28th January.

Conditions for the JAN6PR Promotional Code
Valid for orders by ROI Practitioners and Students using the guest checkout.
Offer cannot be used in conjunction with any other offers.
Offer not available on Magnesium Glycinate tablets, T-Convert, and other products subject to stock availability.
Offer not available for Consumers, Clients or Patients.
Offer valid until 11.59pm on Friday 28th January.

Limits on Our Liability

You must follow the advice given to you in the user instructions for the product. We cannot accept liability for deterioration of products or damage to products we have supplied which is caused by your failure to follow this advice including where deterioration or damage is caused by your lack of care with regard to the use or storage of the products in accordance with the instructions. You are responsible for storing the products over time and for ensuring that they continue to be safe to use. Except as set out below, we shall not be liable for any indirect or consequential losses or damages that arise out of a product fault not caused by us.

Please note that we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by circumstances outside our reasonable control that directly or indirectly delays or prevents our timely performance under the Contract. Any agreed dates or times shall be postponed automatically for the period of delay arising from such circumstances.

Except as set out below and otherwise in the Terms and Conditions, we will not be responsible for or liable to any user or third party for any loss or damage arising in connection with:

the use of, or inability to use or access, events;
the use of or reliance on any content of events, or any errors or inaccuracies in such content;
any unavailability of the events due to circumstances outside our reasonable control;
in respect of online events, a virus or other technologically harmful material that may affect your computer, software, data or other materials and which arises from your use of the event or your downloading or streaming of any event.

Nothing in the Terms and Conditions excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
defective products under the Consumer Protection Act 1987.

If you are a business customer: then our liability is restricted in accordance with the following:

a) subject to the above clause, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

loss of profits, sales, business, or revenue;
loss of use, or any business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage;

and our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 125% of the price paid and payable by you for the products or event.

b) except as expressly stated in the Terms and Conditions, we do not give any representation, warranties or undertakings in relation to the products or events. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products or events are suitable for your purposes.

If you are a consumer:

a) if we fail to comply with the Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence;

b) we supply the products and events to you for domestic, non-commercial and private use only. You agree not to use the product or event for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity;

c) we do not in any way exclude or limit our liability for any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

d) we exclude all liability that we have not expressly accepted in the Terms and Conditions, including liability for indirect or consequential loss or damage.

Other important terms

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a product as a gift, you may transfer the benefit of the product warranty to the recipient of the gift without needing to ask our consent. Your rights under our warranties are not transferable to any subsequent purchaser of the products.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under the Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that the Terms and Conditions are governed by English law. This means a Contract for the purchase of products or booking of events with us, and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.

If you are a business, you and we both irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

NUTRI-ADVANCED RESELLER POLICY

Introduction

Thank you for choosing Nutri Advanced. This Reseller Policy (“Policy”) forms part of Nutri Advanced’s Terms and Conditions and accompanies Nutri Advanced’s terms and conditions of sale as set out on our website. This policy governs the arrangements between Nutri Advanced and resellers of its products, including Health Professional business customers.

The Terms and Conditions, including this Reseller Policy, will apply to any contract between Nutri Advanced and you for the sale of Nutri Advanced products, and all other transactions carried out between you and us. This policy does not apply to Wholesale accounts.

Please read the Terms and Conditions (including this Policy) carefully before making any orders with us and contact us or a legal advisor if you have any questions. By placing an order with us using a Health Professional business account, you confirm that you have read, understood and agree to the Terms and Conditions and that you agree to be bound by them. If you do not agree to be bound by all of the Terms and Conditions, please do not use the website and please do not place orders with us.

Purpose of the Policy

The Nutri Advanced brand has a strong reputation in the market and amongst users of our products who trust and value the support and advice that we provide. It is important to us to encourage and maintain our reputation, the quality standards associated with our products and our sales channels, and the commitment of our customers to the brand.

In accordance with the specialised and technical nature of Nutri Advanced products and to ensure that they are used in the most effective and appropriate manner, correctly stored, it is essential that all sellers of our products have appropriate product knowledge and facilities to provide a high level of customer service, advice and support to purchasers and users of our products, including both pre and post-sale services.

Registering with Us

All resellers dealing with us as a business or acting on behalf of a business (including Health Professionals), must register with us and have an account set up with us in order to sell our branded products online or through their own direct physical retail sales channels. We will require information from you in order to set up the account, including, where relevant, details of your qualifications and approvals to operate as a Health Professional.

While you hold a business account with us you will be an authorised reseller/distributor of our products. We can offer authorised distributors business account facilities subject to relevant credit checks and benefits, subject to certain marketing and sales requirements that we have put in place to ensure that our brand values are maintained and that the users of our products are appropriately informed and supported.

We reserve the right to suspend or withdraw your Health Professional business account or alter the benefits associated with your account if you fail to adhere to the terms of this Policy. The availability of a Health Professional business account and supply of our products to you (including resuming supply after any suspension of your account) will be at our sole discretion. You will still be able to purchase products using a consumer account if your business account is suspended or withdrawn but you will no longer benefit from the advantages associated with holding a business account.

Policy and Restrictions

As a Health Professional business account holder you agree to adhere to the terms and conditions set out in this Policy. You agree that these requirements and restrictions on you are necessary and proportionate to maintain our quality standards, ensure correct usage of the products for the protection and welfare of customers, and to reasonably protect our brand image.

If you are registered as a student health professional you will be exempt from requirements 7 and 8.

1. You agree to only purchase the products from us, the product manufacturers, or another of our authorised distributors, and not from any other third party.

2. You shall only make the products available to your clients for their personal use, and not to any dealer, reseller or other trade buyer who is not one of our authorised distributors. You may only sell the products in volumes appropriate for personal use by individual customers, and not in any bulk purchase quantities, including not advertising multi-buy discounts.

3. You shall not adapt or modify the products in any way or assist any third party in doing so.

4. It is important to us that the integrity of the Nutri Advanced brand, products and image is protected. You shall only market and promote the products in a way that is consistent with our brand guidelines and values that we inform you of from time to time. We, or the manufacturers of the products, own the copyright and trademarks in the products and packaging and other materials. You agree not to remove or alter the trademarks or any copyrighted material associated with the products in any way, and you agree not to make any unauthorised use of trademarks, copyrights, logos, images or information on our website without our express prior consent.

5. You shall not make any representations or warranties concerning the products that are not set out in the Terms and Conditions or our product information and documentation.

6. You shall ensure that your marketing collateral, website or other documentation is of sufficient quality and does not misrepresent the products or their purpose in any way, and is only used after it has been formally approved by us in writing.

7. You shall only sell the products via your own physical retail location, or on your own website using only the approved relevant content provided by Nutri Advanced. You must have at least one physical location which is a bricks and mortar establishment where you provide nutritional advice from qualified staff, and associated customer services, both pre and post-sale.

8. You must be able to demonstrate to us that you have the appropriate product knowledge in order to retail the products responsibly. Furthermore, Health Professionals must be able to demonstrate (on request) that they are actively seeing more than five patients on a monthly basis.

9. Our products are for distribution in the UK & Ireland. You are solely responsible for compliance with applicable laws and regulations in those areas where you advertise or sell our products.

10. You shall not bid via digital paid search advertising platforms on keywords that include the terms “Nutri-Advanced” or specific Nutri-Advanced product names. This paid search advertising includes but is not limited to Google Adwords and Bing Ads.

11. If your site is hosted by a third party platform, you shall not allow customers to visit your site through a site carrying the name or logo of the third party platform. You shall not sell the products via any third party website (such as Amazon or eBay).

12. You agree that we may make reasonable and appropriate checks to ensure that you are marketing and selling our products in accordance with these requirements.

Thank you for choosing to buy from Nutri Advanced. We are confident that you will be happy with the products you have ordered, any events that you have booked and our services, but if you have any concerns or complaints please contact us by sending an email to [email protected] or call us on low-cost 0212 427 394 (if outside the Republic of Ireland call on 00 44 1663 718850) or via the Contact Us page on the website.

Thank you for visiting our website.

Terms and Conditions Updated 22.10.19

Introduction

Thank you for choosing Nutri Advanced. These terms tell you information about Nutri Advanced and the legal terms and conditions under which we sell products. These terms, privacy policy, and cookie policy (together the “Terms and Conditions”) will apply to any contract between Nutri Advanced and you for the sale of Nutri Advanced products and all other transactions carried out between you and us. These terms do not apply to business-to-business transactions. If you are a business seeking to buy our products for retail sale, then please contact us direct by telephone or email: [email protected].

Healthcare Professionals

For those who hold a registered Healthcare Professional or Student Account, there are supplementary Health Professional Terms and Conditions that apply in addition to the terms and conditions below. By purchasing Nutri Advanced Products or holding a registered account with Nutri Advanced, you agree to abide by the Terms and Conditions, and the Health Professional Terms and Conditions.

If you are a Healthcare Professional please log in to or create your account on the website to submit orders and to access information specifically for Health Professionals here.

Who we are

The company you are dealing with and which owns and operates the website http://www.nutriadvanced.ie (the website) is Nutri Advanced Plus Ltd (we, our, us), a company registered in Ireland with registered company number 591792 and having its registered office address at 27 Cork Road, Midleton, County Cork. Our VAT number is 3458428BH.

Key terms

Please read the Terms and Conditions carefully before making any orders with us and contact us or a legal advisor if you have any questions. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By placing an order with us, you confirm that you have read, understood and agree to the Terms and Conditions and that you agree to be bound by them. If you do not agree to be bound by all of the Terms and Conditions, please do not proceed and please do not place orders with us.

We may change the Terms and Conditions from time to time. You should check this page every time you wish to make an order with us to take account of any changes as they are legally binding on you.

You may only purchase products or make any other transactions with us if you are at least 18 years old.

Nothing on this website or suggested by it is intended to have the effect of purporting to make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis or treatment. You should always seek the advice of your doctor or any other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. You should not disregard professional medical advice or delay in seeking it because of something you have read on this website. All possible diagnoses suggested by this website will need to be discussed by you with, and confirmed by, a qualified medical practitioner. Please note that all Nutri Advanced products are advised to be used in conjunction with a balanced diet and should not be used as a replacement for a healthy diet and lifestyle.

We draw your attention to the “Limits on Our Liability” section of these terms, which sets out our liability to you in connection with the Terms and Conditions.

Registering with us

Before we can accept your order, we will ask you to provide some personal details and we will only use your personal information in accordance with our Privacy Policy.

You confirm that all information that you provide to us is true, accurate and up to date at all times. You can make any changes to your information and manage your account using the website.

Our order process

Please follow the steps on the website (or that we discuss with you over the telephone) to place your order with us. If you have any questions about our products, or other items, please check the details shown on the website or contact us by sending an email to [email protected] or calling us free of charge on 0212 427 394 (local Cork number) or contact us via the Contact Us page on the website.

The website allows you to check your order details at each stage and make any amendments and correct any errors before placing your order. Details of any product special offers are set out on the site. Please read all the details carefully to ensure that the products are right for you and please check all of the details of your order carefully before submitting it to us.

If the products you wish to order are known to be out of stock, we will inform you of this once we have received your order, and we will also try our best to display this on the website too.

After you submit your order on the website, we will send you an email acknowledging that we have received it and confirm the details of the order so that you can check them. Please note that this does not mean that we have accepted your order.

We will confirm our acceptance of your order either over the phone with you at the time of your order, or by sending you an email (the Order Confirmation and Invoice email) stating that your order has been accepted, or by dispatching products to you from our warehouse. Our acceptance of your order together with the Terms and Conditions forms the legally binding contract (Contract) for the sale and purchase of the products as ordered from us.

Changes to your order

If you wish to change your order, please contact us immediately by sending an email to [email protected] or calling us free of charge on 0212 427 394 (local Cork number) or contacting us via the Contact Us page on the website. We will endeavour to make any changes that you require. However, this may not be possible if we have already started processing your order. You must confirm any and all changes in writing to us as soon as you are able. Please be aware that any changes to an order may result in changes to the price and to the delivery timescales. We will inform you of these when you have made your changes.

Product Orders

For international delivery enquiries, meaning delivery to locations outside of the ROI, please contact us free of charge on 0212 427 394 (local Cork number).

If we are unable to supply you with a product (for example, because the product goes out of stock or is no longer available after you have submitted your order) or if we are unable to deliver to your chosen address or within the delivery timescales specified, then we will inform you of this by e-mail (giving you a number to contact us) or we will contact you. We will not process your order, and if you have already made a payment for the products, we will ask you if you want us to hold your order until any out-of-stock products are back in stock or if you would like a refund. In the event of the latter, we will refund you the full amount paid as soon as reasonably possible.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, cancel or limit the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by businesses, dealers, resellers or distributors.

Cancellation of Product Orders and Returns

If you are a consumer:

• You have a legal right to cancel your Contract with us under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 at any time up until 14 days after you have received the products that you ordered (if you receive your order in instalments, this means 14 days after your receipt of the final instalment). Your right to cancel will expire after that 14-day period has ended. Advice about your legal right to cancel the Contract is available from your local Citizens' Information Centre Your legal rights are not affected by the Terms and Conditions.

• You may also cancel a Contract if circumstances outside our reasonable control occur which affect our ability to supply the products for a period of at least 30 days and as a result you decide that you no longer wish us to supply them.

• If you wish to exercise your right to cancel a Contract after your order has been despatched, you must inform us of your decision to cancel the Contract by sending us an unequivocal statement to that effect (e.g. a letter sent by post, fax or e-mail). We will then refund the original purchase price and, if you have paid for delivery, the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this Contract. You must take reasonable care of the products, return them undamaged and unused in the products’ original and undamaged packaging with any security strip intact and must not have been unsealed. You must return them to us as soon as is reasonably practicable (and no later than 14 days after you have let us know of the cancellation).

• Please note that we will not be able to provide a refund if the products are not returned to us as set out above or if the security strip on a product is broken. Please note that you shall be liable for any diminished value of the products resulting from your handling of the products beyond that necessary to establish their nature, characteristics and functioning.

• Some of our products have very specific storage requirements (set out on the product label or instructions) to maintain their quality and shelf-life and these are regarded as perishable goods. Your right to cancel and receive a refund does not apply in the case of any products which are perishable goods, unless such products are faulty or not as described.

Learn more about returning a product on our returns page or contact us by email ([email protected]) or call us free of charge on 0212 427 394 (local Cork number) or contact us via the Contact Us page on the website.

Product Refunds and 365 Free Returns policy

If you are not satisfied with a product and you wish to return it after any right to cancel has expired, then you can return the product via freepost within 365 days of the date you purchased it. We will refund the price paid for the product in full, but not any delivery charges. We will not refund any postage costs paid on the original order.

Please note that we are unable to refund you for products that have very specific storage requirements (set out on the product label or instructions) to maintain their quality and shelf-life and that are regarded as perishable goods, or if a product’s expiry date has passed. The 365 Day Free Returns policy is applicable to orders up to a value of €250 per customer, per calendar year and is only valid for those who have purchased directly from the Nutri Advanced website (www.nutriadvanced.ie) or via our Customer Service Advisors free of charge on 0212 427 394.

The 365 Day Free Returns policy is only applicable to those who hold a registered Consumer or Client account.

None of the terms of our 365 Day Free Returns policy will affect your legal rights as a consumer.

Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. We will refund your order within 7 working days of receipt of the returned product but please allow up to 14 days for any refund to be processed and to reach your account.

If the Products are faulty or not as described

As a consumer, you have legal rights in relation to products that are faulty, not fit for purpose or not as described.Advice about your legal rights is available from your local Citizens' Information Centre.

Nothing in the Terms and Conditions will affect these legal rights. If on delivery to you the product is faulty or not as described, or the product subsequently develops a fault which is covered under our warranty, then please contact us by sending an email to [email protected] or call us free of charge on 0212 427 394 (local Cork number) or contact us via the Contact Us page on the website and we will discuss the next steps with you. We may ask you for a photo of the problem, the Lot or Batch number of the product, the product code, and/or the expiry date, and we will also ask you for proof of purchase from us. If you decide that you would like a refund, then you must return the product to us as soon as reasonably possible and we will refund the price of the product in full, any applicable delivery charges, and any reasonable costs you incur in returning the product to us. Please make sure you retain your receipt for postage as we will ask you for proof of posting and cost.

Product descriptions

We take reasonable care to ensure that the products on the website are described accurately and fairly and that product information shown is correct and up-to-date. However, it is important for you to note that:

• the images of products on the website are for illustrative purposes only;

• packaging of products may vary from that shown on the website or any of our literature; • the flavour and texture of our natural products may vary from time to time;

• we cannot guarantee that the colour reproduction that you see on the website or our literature will accurately reflect the colour of the product when you receive it; and

• there may be minor differences between the product and its description on the website and there may be typographical or other minor errors or omissions in any description on the website or our literature.

Product substitutions

All products are subject to availability and, in some circumstances, we may experience difficulties in our supply of products, and we reserve the right to substitute alternative products of equal or greater quality and /or value at no extra cost to you. If this is the case, we will contact you prior to despatching the substitution and you will have the right to cancel your order, and if you decide to cancel, then we will offer you a refund of the price including any delivery costs (if paid).

Prices

The prices of the products will be as quoted on the website from time to time in Euros and include VAT at the applicable rate chargeable in the Republic of Ireland. If the rate of VAT changes between the date of your order and the date of delivery, the VAT rate applicable at the time of order will be charged and displayed on all further documents related to the order.

Product prices do not include delivery charges, which are quoted on the website from time to time. Details can be found here.

The website contains a large number of products and it is always possible that, despite our reasonable efforts, some of these may be incorrectly priced as a result of a genuine mistake on our part. If we discover such an error in the price of the products that you have ordered, we will inform you of this error and we will give you the option of continuing to purchase at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing or via email.

Payment

During the order and checkout process, we will ask you for your payment details. You can pay using the debit or credit cards that we accept, as set out on the website and also by PayPal. By giving us your payment details, you confirm that the card being used is yours. Your card and payment details are processed by us and our online payment service provider, Braintree, a service of PayPal (Europe), in accordance with our Privacy Policy. When you have selected your Products and proceed to the checkout page to pay for them you will be redirected to the Braintree website to make the payment. Braintree are an independently certified Level 1 PCI DSS payment service provider who use the highest levels of industry standard data encryption. Braintree is authorised and registered by the Financial Conduct Authority and is obliged to comply with the Payment Card Industry Data Security Standard (PCI DSS) and to keep all of your personal information secure and private. We do not collect or retain your payment details but you may choose for your details to be retained for future use by Braintree. Please refer to their terms and conditions for further information. All card payments are subject to authorisation by your card issuer.

Payment for products and all applicable delivery charges is made in advance. You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Delivery of Products

Your order will be fulfilled in accordance with the timescales set out on our delivery information page here unless there is a delay due to circumstances outside our control. Subject to your cancellation rights set out above, we will not be liable for any delay or failure to deliver the products due to such circumstances. If there is any delay, we will contact you with a revised estimated delivery date. We will try to deliver all of the products in one order together, unless you have requested otherwise, but we reserve the right to deliver your order in instalments, for example if there is a delay on a particular product. If you request us to deliver in instalments, then we may charge you extra delivery costs at our discretion.

Delivery will be completed when we deliver the products to the delivery address that you specified.

We take reasonable care to ensure that the products and their packaging leave our premises in good condition. Please inform us immediately (no later than 7 days after receipt) by telephoning 0212 427 394 or emailing [email protected] if you find that the delivery does not include products you have ordered or is incorrect or if any products are damaged upon opening the packaging. Please see our warranty terms below and the Faulty Products section above with regard to damaged or faulty products.

International delivery

Depending on your location, there will be restrictions on product availability and delivery. If you require delivery to locations outside of the Republic of Ireland, please contact us for advice on placing orders, as the website will not accept orders for these locations. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. We will not be responsible if products are delayed or not delivered to you due to seizures under customs or other restrictions. Please contact us directly at [email protected] or call us free of charge 0212 427 394 or via the Contact Us page on the website for further information.

Please note that we are not able to accept payments using debit or credit cards from certain countries, so please contact us at [email protected] or call us free of charge 0212 427 394 or via the Contact Us page on the website for alternative means to pay.

You will be responsible for payment of any such import duties, taxes and other fees. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Our Warranties

We confirm that the products will comply with their description, and we confirm that the products will be free of material defects for the period set out on the product packaging and/or labels.

It is important that you read the product descriptions and any instructions carefully to ensure that they are suitable for your requirements and for use by you. We cannot and do not promise that any product will be suitable for use by you or will achieve any particular results for you or, in the case of products, will help alleviate or cure any particular symptoms or condition. If you have any questions please contact us and please seek advice from a qualified medical practitioner.

The warranty does not apply to any defect in the products arising from:

• natural deterioration over time (fair wear and tear) which does not affect the normal usage of the product in accordance with its instructions;

• wilful damage, abnormal storage conditions, accident, negligence by you or by any third party; or

• any failure by you to use or store the products in accordance with the product descriptions or user instructions.

We will perform our obligations under the Terms and Conditions with reasonable care and skill.

As a consumer, the express warranties set out in the Terms and Conditions are in addition to your legal rights pursuant to the implied undertakings as set out in the Sale of Goods Act 1893 (as amended by the Sale of Goods and Supply of Services Act 1980), which require that the goods must be as described and of merchantable quality (i.e. that they are as fit for the purpose or purposes for which goods of that kind are commonly bought and as durable as it is reasonable to expect having regard to any description applied to them, the price (if relevant) and all the other relevant circumstances) and the Consumer Rights Act 2007 (which deals with unfair commercial practices). Advice about your legal rights is available from your local Citizen’s Information Centre.

Client Account

If you have been referred by a healthcare professional you may have been advised to create a client account. You can create a client account via the Account Creation Page.

You will be asked to link to your healthcare professional who recommended you. You can search for your healthcare professional via their surname and postcode or their account number. Your healthcare professional will be able to give you their account number on request. T

he healthcare professional who referred you will receive commission on orders placed by their linked clients. They may also receive details such as their linked client’s registered email address, details of products purchased and order dates.

There is currently no expiry date for the link between a client and a healthcare professional. If you no longer wish to be linked to your selected healthcare professional, please contact us free of charge on 0212 427 394 or [email protected] to request your account be un-linked.

Offers and Promotional Codes

From time to time, we may make offers and promotions to you using promotional codes, subject to the following terms. Offers and promotional codes:

• must be used in accordance with the terms of the specific promotion or offer;

• may be used against purchases of products as set out in the terms of the offer or promotion;

• may be used to pay for orders of a higher price than the promotional amount, on payment of the difference;

• cannot be exchanged for cash;

• are valid for the limited time specified with the offer or promotion;

• cannot be returned or refunded, except in accordance with your legal rights;

• should be looked after by you as cash, as Nutri Advanced will not accept liability if a promotional code is lost or stolen; and

• must be applied at the basket before completion of the order (it is your responsibility to ensure that the discount has been applied).

Terms and conditions of the discount code are detailed below, which will be included in any marketing material advertising the discount or made available on request by contacting Nutri Advanced.

Conditions for the BFGOF Promotional Code – Buy Five Get One Free

Offer of cheapest product free will be applicable when 6 products added to basket and code BFGOF applied at the basket stage.

Offer excludes Events, Webinars and Programmes.

Offer cannot be used in conjunction with any other offers.

Offer valid for a maximum of 15 uses per Patient/Consumer per annum.

Offer not valid for Students/Qualified Health Professionals.

Conditions for NA2PJ Promotion

Offer applicable on minimum order value of €35 up to maximum order value of €300 and must be used before the 7-day expiry date.

Offer excludes Events, Webinars and Programmes. Offer cannot be used in conjunction with any other offers.

Voucher code valid for single use per verified Healthcare Student or Healthcare Professional account holder.

Offer not valid for clients, consumers or non-logged in users.

Conditions for OFFER9 Promotion

On all ROI orders up to maximum order value of €900. Offer of cheapest product free will be applicable when 9 products are added to the basket and code OFFER9 applied at the basket stage

Offer excludes Events, Webinars and Programmes. Offer cannot be used in conjunction with any other offers. Offer can be used a maximum of 15 times per verified Healthcare Student or Healthcare Professional account holder.

Offer not valid for clients, consumers or non-logged in users.

Conditions for NEW20 Promotion

20% off your first order offer is valid for new consumers and patients. The offer code must be applied, and it can not be used in conjunction with any other offer. The code is valid for 1 use per customer.

Conditions for FORYOU15 Promotion

15% off for you using code FORYOU15. Offer is available to practitioners and students and is valid from 06/06/2023 - 23:59 on 28/06/2023. Subject to availability. 20% off for your friends and family using code 2023FRIEND. Offer is available to consumers and patients without an existing account on our website and patients who are not linked to your account. This code can not be shared to other practitioners. You will not make commission from the orders your friends place. The offer is valid from 06/06/2023 - 23:59 on 28/06/2023. Subject to availability.

Conditions for FORYOU2023 Promotion

20% off for you using code FORYOU2023. Offer is available to consumers and patients and is valid from 06/06/2023 - 23:59 on 28/06/2023. Subject to availability. 20% off for your friends and family using code FRIEND2023. Offer is available to consumers and patients and is valid from 06/06/2023 - 23:59 on 28/06/2023. Subject to availability.

Subscriptions

We are currently offering a subscription service where you can save 10% on the recommended retail prices (RRP) of subscription products. We reserve the right to withdraw or amend this service at any time.

The subscription saving cannot be used in conjunction with any other offer or discount.

You can select the subscription frequency when you place your order and you may cancel at any time via the My Account section on the website.

By placing your order you are authorising us to charge your card for future orders at the frequency you have selected.

We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.

Limits on Our Liability

Except as set out below and otherwise in the Terms and Conditions, we will not be responsible for or liable to any user or third party for any loss or damage arising in connection with:

• the use of, or inability to use or access, events;

• the use of or reliance on any content of events, or any errors or inaccuracies in such content;

• any unavailability of the events due to circumstances outside our reasonable control;

• in respect of online events, a virus or other technologically harmful material that may affect your computer, software, data or other materials and which arises from your use of the event or your downloading or streaming of any event.

Nothing in these Terms and Conditions excludes or limits our liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• defective products under the Liability for Defective Products Act 1991.

As a consumer:

a) if we fail to comply with the Terms and Conditions, we are responsible for loss or damage you suffer that is a reasonably foreseeable result of our breach of these Terms and Conditions or our negligence;

b) we supply the products to you for domestic, non-commercial and private use only. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profits, loss of business, business interruption, or loss of business opportunity;

c) we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the products;

d) with regards to dietary supplements and vitamins provided by third party companies, we accept no legal liability for the content, quality, effectiveness, safety or claims of potential health benefits of any such supplements or vitamins; and

e) we exclude all liability that we have not expressly accepted in the Terms and Conditions, including liability for indirect or consequential loss or damage.

Other important terms

We may transfer our rights and obligations under a Contract to another organisation. We will notify you in writing or on the website if this happens, but this will not affect your rights or our obligations under the Terms and Conditions. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

You may only transfer your rights or your obligations under a Contract to another person if we agree in writing beforehand. However, as a consumer, if you have purchased a product as a gift, you may transfer the benefit of the product warranty to the recipient of the gift without needing to ask our consent. You agree not to use the product for any commercial, business or re-sale purposes (but, for the avoidance of doubt, your rights under our warranties are not transferable to any subsequent purchaser of the products).

Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this Contract to be illegal or unenforceable, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaching this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not follow up with you on this but we continue to provide the products, we can still require you to make the payment at a later date.

If you are a consumer, please note that the Terms and Conditions are governed by the laws of Ireland. This means that a Contract for the purchase of products from us, and any dispute or claim arising out of or in connection with it, will be governed by the laws of Ireland. You and we both agree that the courts of Ireland will have non-exclusive jurisdiction as respects any such dispute or claim.

Thank you for choosing to buy from Nutri Advanced. We are confident that you will be happy with the products you have ordered and with our services, but if you have any concerns or complaints please contact us by sending an email to [email protected] or call us free of charge 0212 427 394 or contact us via the Contact Us page on the website. Thank you for visiting our website.

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