365-Day Returns Guarantee
Our 365-Day Returns Guarantee means if you’re less than 100% happy with your purchase then simply return the empty container within 365 days and you will receive a full refund within 7 working days.
No Hassle – No Argument – No Quibbles!
Your satisfaction is our guarantee: If your Nutri Advanced product disappoints in any way then simply post back the remainder - or even just the empty container - within 365 days of purchase. We will refund the full amount you paid for the product within 7 days of receiving the return. We will process refunds up to the value of €250 per calendar year. The 365-Day returns guarantee is only open to those who purchase directly from Nutri Advanced so is not applicable for those who have purchased from pharmacies, retail outlets or other 3rd party re-sellers and is only applicable to those who a registered Consumer, Patient, Student Health Professional or Health Professional account.
How To Return A Product
To return a product, use the returns form and label in your order, or contact us by email (email@example.com), call us on low-cost 0212 427 394 or via a contact form on our Contact Us page. Please note that you will need to pay for the return postage, but if the item is returned due to an invoice error or a fault this postage cost will be refunded to you.
Nutri Advanced Ltd
Unit 2404 Euro Business Park
Terms and Conditions of the 365-Day Returns Policy
If you are not satisfied with a product and you wish to return it after any right to cancel has expired, then you can return the product using the returns label in the order within 365 days of the date you purchased it. We will refund the price paid for the product in full, but we will not refund any postage costs paid on the original order. Please note that we are unable to refund you for products that have very specific storage requirements (set out on the product label or instructions) to maintain their quality and shelf-life and that are regarded as perishable goods, or if a product’s expiry date has passed. The 365-Day Returns policy is applicable to orders up to a value of €250 per calendar year and is only valid for those who have purchased directly from the Nutri Advanced website (www.nutriadvanced.ie) or via our call centre.
The 365-Day Guarantee is only applicable to those who hold a registered Consumer, Patient, Student Health Professional or Health Professional account. The 365-Day Guarantee is not applicable to Retail or Wholesale accounts.
None of the terms of our 365-Day policy will affect your legal rights as a consumer.
Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. We will refund your order within 7 working day but please allow up to 14 days for any refund to be processed and to reach your account.
If the Products Are Faulty or Not as Described
Faults with our products are rare. If you are a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in the Terms and Conditions will affect these legal rights.
If, on delivery to you the product is faulty or not as described, or the product subsequently develops a fault which is covered under our warranty, then please contact us by sending an email to firstname.lastname@example.org or call us on low-cost 0212 427 394 or via the Contact Us page on the website and we will discuss next steps with you. We may ask you for a photo of the problem, the Lot or Batch number of the product, the product code, the expiry date and we will also ask you for proof of purchase from us. If you decide that you would like a refund, then you must return the product to us as soon as reasonably possible and we will refund the price of the product in full, any applicable delivery charges, and any reasonable costs you incur in returning the product to us. Please make sure you retain your receipt for postage as we will ask you for proof of posting and cost.