We offer FREE 1st Class Delivery on all orders*
Standard Postage Costs
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Healthcare Professional Postage Costs
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*FREE Delivery on all orders not available for practitioners and students who already receive a healthcare professionals discount.
Please note, due to the Bank Holiday our UK HQ will be closed on Monday 29th May so there will be no customer service available, although we will still be despatching Republic of Ireland orders. All email enquiries will be replied to on Tuesday 30th May.
We want to ensure that we are always offering the best value as well as the highest quality to our valued customers. Therefore we are currently trialling a special offer of FREE standard delivery via An Post on ALL orders placed by non-healthcare professionals.
For healthcare professional orders to the Republic of Ireland we offer FREE standard postage for orders over €75 and charge €4.75 for standard postage for orders under €75.
Our standard delivery method is An Post and we aim to dispatch all orders placed before 2pm on the same working day. This means standard delivery orders will be with you between 1 and 5 working days - many arrive the next day.
Orders placed after 2pm on Fridays will not be shipped until Monday, or the next working day in the case of Bank Holidays and Public Holidays.
Delivery of Products
Your order will be fulfilled by the estimated delivery date given when you submitted your order, unless there is a delay due to circumstances outside our control. Subject to your cancellation rights set out above, we will not be liable for any delay or failure to deliver the products due to such circumstances, including any failure in our guaranteed next-day delivery service, except that we will refund you the difference between the cost of standard delivery and the guaranteed next-day delivery service if selected. If there is any delay, we will contact you with a revised estimated delivery date. We will try to deliver all of the products in one order together, unless you have requested otherwise, but we reserve the right to deliver your order in instalments, for example if there is a delay on a particular product. If you request us to deliver in instalments, then we may charge you extra delivery costs at our discretion.
Delivery will be completed when we deliver the products to the delivery address that you specified.
For home deliveries, if no one is available at the address to take delivery, the courier/Royal Mail will leave you a note that the products have been returned to either our couriers or our premises, in which case, please contact the courier or us (as appropriate) to rearrange delivery.
We take reasonable care to ensure that the products and their packaging leave our premises in good condition. Please inform us immediately (no later than 7 days after receipt) by telephoning low-cost 0212 427 394 or emailing [email protected] if you find that the delivery does not include products you have ordered, or is incorrect or if any products are damaged upon opening the packaging. Please see our warranty terms below and the Faulty Products section above with regard to damaged or faulty products.
All risk in the products that you order (including risk of loss or damage to the products) shall pass to you on completion of delivery. You own the products once we have received payment in full for them, including all applicable delivery charges.
Depending on your location, there will be restrictions on product availability and delivery. If you require delivery to locations outside of the ROI and UK please contact us for advice and to place orders as the website will not accept orders for these locations. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. We will not be responsible if products are delayed or not delivered to you due to seizures under customs or other restrictions. Please contact us directly at [email protected] or call us on low-cost 0212 427 394 or via the Contact Us page on the website for further information.
Please note that we are not able to accept payments using debit or credit cards from certain countries, so please contact us at [email protected] or call on 0212 427 394 or via the Contact Us page on the website for alternative means to pay.
You will be responsible for payment of any such import duties, taxes and other fees. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.